KCS Group

Technical Support Engineer   




  Trigent Software Private Limited is looking for Technical Support Engineer



Job Description

We are looking for Technical Support Engineer to act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Customer Service Operations

Good to Have Skills : Desktop Transformation

Key Responsibilities :

Taking ownership of customer issues reported & solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Technical Experience :

Installation & configuration of various applications.
Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
Engineer ensure proper logging of all issues.
Document technical issues in the knowledge database.
Should possess ability to learn & work on changing & emerging technologies.
Certification in new technologies like Azure, AWS will be added advantage.
Keep track of users system issues until resolved by adhering to the SLA.

Professional Attributes :

Good technical skills & should possess with current technology.
Good communication skills both written & verbal.
Should be a Tech-Savviness.
Flexible to work in all shift & under pressure situations.
Good analytical skills.

Educational Qualification: Diploma/ BE in Computer Science/ Technology
Should be completed 15 years full time education.

Perk & Benefits:
Cab Facility (Both Sides)
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Delhi/ NCR, Noida, Gurgaon, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Technical Voice Process, Customer Support, Troubleshooting


Company Info
Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, and we take pride in our ability to innovate and drive success for our clients through cutting-edge technology and industry best practices.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email

Specialized Jobs

Quick Links     



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs

KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register