KCS Group

Technical Support Engineer   




  Parkar Global Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate should have 3 to 6 years of experience in Technical Support analysis.
Experience creating and maintaining monitoring systems for 24x7 production environments.
Demonstrated expertise with Linux commands and overall Linux administration experience.
Experience with MySQL or similar Relational Database architectures.
Experience scripting the automation of key functions.
Must have experience in tools in ITOM space

Must have implemented solutions in Windows, Linux, Virtualization and Cloud monitoring
Have exceptional troubleshooting skills.
Show excellent communication skills (both verbal and written).
Be a self-starter with strong organizational skills.
Be a creative person who looks for new and innovative ways to solve problems.
Maintain a positive and professional attitude during high profile incidents.
Be flexible and willing to learn new technologies and applications.
Take a proactive approach to meet client needs and SLA s.

Responsibilities-

Enable customers to learn, maintain and operate our platform in complex environments
Innovate and develop processes for successful management of our platform in customer environments.
Assist Pre-Sales team with Proof-of-Concepts
Build out a python script to help close a gap in a proof-of-concept or to automate a customer s workflow
Create documentation of Procedures, Systems design and architectures.
Participate in customer escalations and resolve customer issues
Perform Daily/Weekly/Monthly Operational Tasks as defined by Management.
 

Work Experience

3 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, CCNA/ CCNP, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Network Support, Cuctomer Support, Troubleshooting


Company Info
At Parkar, we stand at the intersection of innovation and technology, revolutionizing software development with our cutting-edge Low Code Application Platform, Vector.ai. For almost a decade, our expertise has expanded to four countries, offering a full range of software development services, including product management, full-stack engineering, DevOps, test automation, and data analytics. Vector.ai, our pioneering Low Code Application Platform, redefines software development by integrating over 500 modular code components. It covers UI/UX, front-end and back-end engineering, and analytics for a streamlined, efficient path to digital transformation through standardized software development and AIOps. Our commitment to innovation has earned the trust of over 100 clients, from large enterprises to small and medium-sized businesses. We proudly serve key sectors like Fintech, Healthcare-Life Sciences, Retail-eCommerce, and Manufacturing, delivering tailored solutions for success and growth.
 


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