KCS Group

Technical Support Engineer   




  Movate Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate should have basic knowledge on Operating System (Windows & Mac)
Should have basic knowledge on Mobile & Tablet Storage
Basic knowledge on Wireless Networking and Troubleshooting Network related issues
Excellent communication skills in English and Hindi
Exceptional Probing Skills
Should have Excellent English writing Skills
Good Comprehension, Listening and Communication skills

Experience: Fresher- 2 Years.
Excellent communication skill in Hindi & English is mandatory.
Only Graduates can apply.

Job Responsibilities:

Deliver high quality customer support via phone, email, chat and social media
Assist customers in resolving technical issues
Deliver First Call Resolution (FCR) by resolving customer issues during the first contact
Maintain high customer satisfaction rate
Assist customers with RMA activitiesJob Responsibilities:

Notice: Immediate or 15 Days Max.
Job Location: Hyderabad (WFO)
Interview mode Face to Face
Salary Fresher - CTC- 2,12,000 LPA 3,00,000 LPA

 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Remote Support, Networking and Troubleshooting


Company Info
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


19/ Sept/ 2024


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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