KCS Group

Technical Support Engineer   




  Privacera Inc. | A Newark, California Company is looking for Technical Support Engineer



Job Description

We are looking for a Technical Support Engineer to join us on our exciting adventure of making the world of data safe and compliant. You will provide support to our customers for diagnosing, reproducing, and fixing Privacera product issues. To be successful in this role, you must be a team player, a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills, and have excellent technical problem-solving skills. Enthusiastic about Big Data and the cloud ecosystem. This highly technical position requires an aptitude for creativity and strong communication skills.

Candidate must have a Bachelor`s degree in Computer Science or Engineering with 7 plus years of enterprise software support experience-

Big data 2+ years
Docker or kubernet or Hadoop.
Any cloud ( GCP or AWS or Azure) 2+ years
Unix/Linus OR MAC OS. 3+ years
troubleshooting experience 3+ years
Immediate to 30 days joiner.
Deal with costumer or client handling exp. with 1+ years
Excellent Comm. skills.
Product Application support experience. :
A solid and enthusiastic commitment to resolving customer problems in high quality and timely manner
Experience with SaaS
Must have a strong Linux background

Key Responsibilities:

Resolve customer problems with a sense of customer care and urgency
Liaison with an offshore-based cross-functional team to resolve customer issues
Maintain customer loyalty through integrity and accountability
Research customer issues in a timely manner and follows up directly with the customer with recommendations and action plans
Be able to triage technically and offer technical solutions and/or workarounds.
Escalate cases facilitate speedy resolution when customer satisfaction comes into question

Work closely with the cross-functional team when the problem is beyond the scope of technical support or falls out of the support teams expertise
Maintain ownership and management of the overall resolution for any escalated case, even when cross-functional groups are involved
Leverage internal technical expertise, including development engineers in the US and India, to provide the most effective solutions to customer issues
Create knowledge base content to capture new learning for re-use throughout the company and user base
Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
Participate in the daily and weekly meetings with the support team and technical leadership
Actively participate in Privacera community to assist with generic support issues
Team members are required to work some weekends to support our customers.
 

Work Experience

5 to 10 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, Mumbai, Hybrid, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Software Support, Customer Support, Production Support, Troubleshooting


Company Info
Founded in 2016 by the creators of Apache Ranger and Apache Atlas, Privaceras mission is to empower enterprises building data platforms in the cloud to balance data governance and security with data access, discovery, and analytics. Often described as Apache Ranger in the Cloud, Privacera provides centralized access control that extends Rangers capabilities beyond traditional Big Data environments to cloud-native services and leading analytics platforms such as AWS, Azure, GCP, and Databricks. Privacera enables IT and data platform teams to make as much data as possible available to the business for analytics while ensuring it is used ethically and in compliance with privacy regulations. Privacera offices are located in Fremont, California, and Mumbai.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email

Specialized Jobs

Quick Links     



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs

KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register