KCS Group

Technical Support Engineer   




  SentinelOne Inc - US Cybersecurity Company is looking for Technical Support Engineer



Job Description

SentinelOne is seeking a passionate and dedicated Support Engineer to join our rapidly growing Technical Support organisation. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms, including Windows, Mac, and Linux.

What will you do?

Provide grade A support for our growing Enterprise customers base in the EMEA/ APAC region
Lead burning escalations from end to end while owning all of the technical and managerial aspects of the issue
Investigate thoroughly diving deep into the source code, together with our all-star R&D team to provide a detailed root cause analysis to our customers
Work closely with Product management acting as the customers` advocate

What experience or knowledge should you bring?

Bachelor degree in a technical field preferred
Minimum 3 years experience in customer support or a customer-facing technical role
Intermediate level working experience in Windows and non-Windows (Linux, MACOS)
Understanding of basic networking skills
Familiarity with Active Directory vulnerabilities & ability to discuss their approaches, risks, and mitigations
Scripting experience with Powershell, shell scripts, Python
Broad understanding of security solutions and technologies
Previous hands-on experience or understanding of IPS/ID
 

Work Experience

3 to 8 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, Product Management, Linux, Active Directory, Customer Support


Company Info
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We`re looking for people that will drive team success and collaboration across SentinelOne. If you re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
 


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