KCS Group

Technical Support Specialist   




  Codelattice Digital Solutions Pvt. Limited is looking for Technical Support Specialist



Job Description

As a Junior Technical Support Specialist, you will play a pivotal role in providing technical assistance and support to customers and internal stakeholders. You will be responsible for troubleshooting and resolving technical issues, maintaining documentation, and assisting in the implementation of technical solutions. This role requires strong communication skills, attention to detail, and a passion for problem-solving.

Educational Qualifications:

Bachelor`s degree in Computer Science, IT or related field preferred
Strong problem-solving skills and ability to troubleshoot technical issues independently
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
Familiarity with operating systems (eg, Windows, macOS, Linux), networking principles, and software applications
Proficiency in using help desk software and remote support tools
Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively

Role and Responsibilities:

Provide Technical Support: Respond to customer inquiries and issues via phone, email, or chat in a timely and professional manner
Troubleshoot technical problems and provide solutions to customers, escalating issues as needed to senior support staff
Issue Resolution: Diagnose and resolve technical hardware and software issues, including but not limited to networking problems, software configuration, and hardware malfunctions
Document troubleshooting steps and resolutions for future reference
Customer Communication: Communicate technical solutions to customers in a clear and understandable manner, ensuring that they are fully informed and satisfied with the resolution of their issues

Maintain a high level of professionalism and empathy in all customer interactions
Documentation: Create and maintain documentation related to technical support procedures, troubleshooting guides, and knowledge base articles
Ensure that documentation is accurate, up-to-date, and easily accessible to the support team and customers
Collaboration: Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to identify and resolve complex technical issues
Provide feedback on product improvements and contribute to the continuous improvement of support processes
Training and Development: Stay updated on industry trends, new technologies, and best practices in technical support
Participate in training sessions and workshops to enhance technical skills and knowledge
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Remote, WFH, Across India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Network Support, Remote Support, Troubleshooting


Company Info
Codelattice was founded on Dec 18, 2009, by 3 young aspiring technocrats with a vision to build a company that creates a sense of wonder and pride in whatever they do. We started off primarily as a Digital Marketing and Web Development Company. Over the years we worked with several fortune 500 brands and advertising agencies as a premium digital partner for their marketing needs. Since 2018, we have steered the company to a different trajectory. Now our focus is on homegrown intellectual properties to provide customizable Digital Solutions and off the shelf Software Products.

Codelattice was a concept. What made it an enterprise was the people who worked with us - our clients, partners and employees. We believe that an astounding organization can only be built by a sensible team that owns its success and failures. We are a people-centric company with openness to learning, experimenting and building. Our most prized possession is our employees. We find satisfaction in knowing that we could inculcate a company culture based on empathy, transparency and mutual respect for one another. The first-ever client of Codelattice is still working with us. We consider this as a time-tested testimony of our relationship with our clients.
 


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