Technical Support Specialist (required) at Codelattice Digital Solutions Pvt. Limited

KCS Group

Technical Support Specialist

Codelattice Digital Solutions Pvt. Limited is looking for Technical Support Specialist

Job Description	As a Junior Technical Support Specialist, you will play a pivotal role in providing technical assistance and support to customers and internal stakeholders. You will be responsible for troubleshooting and resolving technical issues, maintaining documentation, and assisting in the implementation of technical solutions. This role requires strong communication skills, attention to detail, and a passion for problem-solving. Educational Qualifications: Bachelor`s degree in Computer Science, IT or related field preferred Strong problem-solving skills and ability to troubleshoot technical issues independently Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Familiarity with operating systems (eg, Windows, macOS, Linux), networking principles, and software applications Proficiency in using help desk software and remote support tools Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively Role and Responsibilities: Provide Technical Support: Respond to customer inquiries and issues via phone, email, or chat in a timely and professional manner Troubleshoot technical problems and provide solutions to customers, escalating issues as needed to senior support staff Issue Resolution: Diagnose and resolve technical hardware and software issues, including but not limited to networking problems, software configuration, and hardware malfunctions Document troubleshooting steps and resolutions for future reference Customer Communication: Communicate technical solutions to customers in a clear and understandable manner, ensuring that they are fully informed and satisfied with the resolution of their issues Maintain a high level of professionalism and empathy in all customer interactions Documentation: Create and maintain documentation related to technical support procedures, troubleshooting guides, and knowledge base articles Ensure that documentation is accurate, up-to-date, and easily accessible to the support team and customers Collaboration: Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to identify and resolve complex technical issues Provide feedback on product improvements and contribute to the continuous improvement of support processes Training and Development: Stay updated on industry trends, new technologies, and best practices in technical support Participate in training sessions and workshops to enhance technical skills and knowledge
Work Experience	0 to 2 Years	Level	Junior - Executive, Assistant
Job Function	Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)	Vacancies	Not Specified
Industry	IT-Software	Job Location	Remote, WFH, Across India
Educational Qualification	B.Sc, BCA/BCS, B.E./B.Tech	Salary	Not Specified
Key Skills	Technical Support, IT Helpdesk, Network Support, Remote Support, Troubleshooting
Company Info	Codelattice was founded on Dec 18, 2009, by 3 young aspiring technocrats with a vision to build a company that creates a sense of wonder and pride in whatever they do. We started off primarily as a Digital Marketing and Web Development Company. Over the years we worked with several fortune 500 brands and advertising agencies as a premium digital partner for their marketing needs. Since 2018, we have steered the company to a different trajectory. Now our focus is on homegrown intellectual properties to provide customizable Digital Solutions and off the shelf Software Products. Codelattice was a concept. What made it an enterprise was the people who worked with us - our clients, partners and employees. We believe that an astounding organization can only be built by a sensible team that owns its success and failures. We are a people-centric company with openness to learning, experimenting and building. Our most prized possession is our employees. We find satisfaction in knowing that we could inculcate a company culture based on empathy, transparency and mutual respect for one another. The first-ever client of Codelattice is still working with us. We consider this as a time-tested testimony of our relationship with our clients.
Address	Not Mentioned
Contact Number	Not Mentioned
Referral Information	Check details

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