KCS Group

Technical Support Engineer   




  IBM (India) Private Limited is looking for Technical Support Engineer



Job Description

This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within Cloud Integration organization, supporting products IBM DataPower Gateway, API Connect, IBM App Connect, or IBM Aspera on multiple operating systems, virtual, and cloud.

Immediate skills for an outstanding candidate include a strong understanding in container technologies, Kubernetes, Cloud skills, Networking protocols, and Java, JavaScript, and C programming languages. Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages. Candidate having experience in Product support or support project will be preferred.

As a Technical Support Engineer, you will:

Provide troubleshooting and technical advice for API Connect and DataPower customers
Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
Write sample code, blogs and review documentation
Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
Be part of the team that conceives and delivers new cutting edge customer support offerings
Provide technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills
Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution

Communicate action plans to the client or IBM representative as appropriate
Recommend and implement new or improvements to existing technical support tools, procedures, and processes
May provide training for and mentor others on the team
Contribute to department attainment of organizational objectives and high client satisfaction
To be successful, you will need: A passion for handling technical challenges and be goal and results oriented
Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise applications, services, and APIs
Proven listening, detail-oriented thinking, and creative problem solving skills
Ability to work in highly collaborative global organization
Be open to flexible schedule in a 24/7/365 support environment.

 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Product Support, Customer Support, Software Support


Company Info
IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
 


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Referral Information


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