KCS Group

Technical Support Engineer   




  Accrete Globus Technology Pvt. Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 0 to 3 years of experience in Customer Support.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Desire and enthusiasm to learn new technologies/ skills and comfortably apply the learning to the problem at hand.
Ability to work on multiple projects under tight deadlines with solid organizational and time management skills.
Ability to work independently or as a team player who enjoys working on cross-functional and culturally diverse teams.

Job Responsibility-

Research, diagnose, troubleshoot and identify solutions to all service requests received via email, telephone and chats.
Ask customers targeted questions to quickly understand the root of the problem.
Track all issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they`ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. Technology Teams).
Provide prompt and accurate feedback to customers.

Refer to internal databases or external resources to provide accurate technical solutions.
Compile all issues and/or problems faced by the customer in a timely and accurate manner.
Prioritize and manage several open issues at one time
Follow up with clients to ensure their issues are not re-occurring after troubleshooting.
Prepare accurate and timely reports.
Every issue/ problem encountered, subsequent to their resolution, is to be documented with a summary of the issue and the solution provided.
Travel to clients` meetings (Offline support)

Walk-in Date/ Time-
20th August - 23 August , 10.30 AM - 2.00 PM

Venue Details-
1st Floor, 594, 15th Cross Road, near The Pump House,
KR Layout, JP Nagar Phase 6, J. P. Nagar,
Bengaluru, Karnataka - 560 078.

Contact Person- Nithyashri
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Hybrid, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Escalation Management, Client Relationship, Product Support


Company Info
Accrete Globus Technology is an India based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool. The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


20, 21, 22, 23/ Aug/ 2024


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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