KCS Group

Technical Support Engineer   




  IGT Solutions Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 2 to 4 years of experience in providing technical assistance and support to customers users over live calls, chats, emails etc. Experience in IT service desk, Active Directory, Printers, ITIL, ITSM, P1 bridge, Server network desktop support. Must have excellent communication skills.

Required Skillset-

Account management, ITSM Tool expertise, Service Now basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is required

Other Skills-

OSI model
DNS
DHCP
IP address types and classes
Networking Basics
DHCP reservation
Active directory- basic knowledge
Network printer configuration
Performance monitor
BSOD
BIOS
Event Viewer
Classes in IP address
Ranges in classes
Information carried out by IP address
Protocol
use of dhcp

Other Roles : IT Infrastructure management, Server management, Azure portal management, Online admin exchange management

Interested candidates can share their resume asap on katha.mahajan@igtsolutions.com
 

Work Experience

2 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Gurgaon, Remote, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Service Desk, Active Directory, Server Network, Desktop Support


Company Info
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 85+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 18000+ CX and Technology experts from 35+ nationalities. IGT`s Digital team collaborates closely with our customers business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-customer experience.

Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.
 


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