KCS Group

Technical Support Executive   




  Pharmarack Technologies Private Limited is looking for Technical Support Executive



Job Description

Candidate should have completed Graduation in IT (BSc-IT, BCA, BCS) with 0 to 4 years of experience in Technical Support, IT Helpdesk, Customer Support, Troubleshooting. Should have basic knowledge of SQL and MS-Office (MS-Word/ Excel). Impeccable and customer friendly communication both spoken and written. Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage.

Roles & Responsibilities-

As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) being driven by the field force
You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly
Providing help to the distributor over phone or email for resolving his day-to-day semi-technical/ technical issues related to the Distributor application by issue identification, analysis and by involving Level-2 support as appropriate
You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues
You should be able to see emerging issues and bring back in quick scalable resolution for such issues

Interview Date/ Time-
28th August 2024, 10.30 AM - 6.00 PM

Venue Details-
Pharmarack Technologies Private Limited
4th Floor, Pride Portal, Senapati Bapat Road,
Behind JW MARRIOTT HOTEL, Bahiratwadi, Bhageerath,
Gokhalenagar, Pune, Maharashtra - 411 016.

Contact Person- Prayag Pawar
 

Work Experience

0 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, L2 - Support, Troubleshooting


Company Info
Pharmarack is the next-generation platform that powers complete pharmaceutical ecosystem through intelligent, collaborative software. Our product is multi-faceted and unique we have solutions and user experiences for both consumers and enterprises. Between 2020-22, we have more than doubled our customers, revenue, and usage and our eyes are set on bigger goals spanning more use-cases than ever.

We are transforming how pharmaceutical ecosystem works with breathtaking software that manages complexity and simplifies buying and selling of pharmaceutical goods. We are passionate about working on things that matter at the intersection of technology and pharmaceutical supply chain. As an example of helping distributors increase reach and visibility of their business, Pharmarack delivered a mobile solution to enable our distributors and retailers to transact digitally.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


28/ Aug/ 2024


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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