KCS Group

Technical Support Engineer   




  Trigent Software Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 2 to 4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them. Understanding on Active Directory, Networking, Messaging and Hardware necessary.

Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service
Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
Incident Management knowledge, experience with Turrets will be added advantage
Extended working hours when business needs.
Flexibility to work in rotational shifts and week offs.
Ability to work under high pressure.

Job Responsibilities-

Respond to requests for technical assistance by phone, email, chat.
Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.
Knowledge on Service Now ticketing tool
Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave.
Escalate problems (when required) to the appropriate teams
Maintain hygiene in ticket documentation, category selection and overall ticket quality.
Identify and learn appropriate software and hardware used and supported by the firm
Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs.
 

Work Experience

2 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Active Directory Administration, Ticketing Tools, Service Desk Management


Company Info
Trigent Software Private Limited was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach.

Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner. Trigent generates extraordinary value to our clients who benefit from responsive and competent delivery that adheres to tested methodologies and best practices in the talent acquisition industry. Our mission is to help our partners in Overcoming Limits of Competitiveness, Productivity, Technology Complexity, Time and Budget Constraints with over 25 years of stellar track record.
 


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