KCS Group

Customer Support Executive   




  Sutherland Global Services Inc. is looking for Customer Support Executive



Job Description

Sutherland is hiring for International Voice Process (Hybrid) - Shift Timings: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off. - Salary: 18000 + Incentives - HSC or Graduate freshers can apply. -1 year of international BPO experience can also apply. - Immediate Joiners can apply - Location: Airoli

A passionate and articulate individual with a genuine desire to help others.
You thrive in a fast-paced environment and possess excellent problem-solving skills.
Strong computer literacy and basic Microsoft Office/ Excel proficiency will be great.
A team player who enjoys collaborating with colleagues to achieve shared goals.

Bonus Points:

Experience with customer service or technical support in voice will be an added advantage.
Ability to work independently and demonstrate a strong work ethic and manage performance KPIs.
Benefits Package:

Role & Responsibility:

As a Customer Support Specialist, you`ll be the voice of Sutherland, resolving customer inquiries and ensuring their satisfaction.

Be a Communication Master: Utilize your excellent English communication skills to effectively interact with customers over various channels.
Problem-Solving Pro: Analyze and resolve customer queries efficiently, exceeding expectations at every touchpoint.
Embrace Flexibility: Work within a rotational schedule, including night shifts, to provide 24/7 exceptional service.

Robust benefits package/ net salary + lucrative incentives + Travel Allowance + Quarterly incentives + Overtime Bonus (Subject to different departments).
Comprehensive medical insurance + Accident insurance.

Interested candidates can send their updated resume to riya.gnanaoli@sutherlandglobal.com
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Navi Mumbai, Hybrid, India 


Educational Qualification
Diploma, B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, Customer Support, International Voice Process, Customer Service


Company Info
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

Our heritage has made us who we are: a future-ready organization. For 35 years, we ve been caring for our customers customers. As an early pioneer in robotic automation, we ve grown our core offering through steady organic investment and by acquiring key capabilities. Today, we make those experiences relevant, instantaneous, predictive and frictionless. Decades of developing best-in-class processes for some of the world s most experience-native companies has enabled us make digital human in ways that transform customer and employee relationships at scale.
 


Address


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Contact Number


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