KCS Group

Technical Support Executive - LMS   




  Infosys BPM Limited is looking for Technical Support Executive - LMS



Job Description

We are hiring for Technical Support Executive - LMS (Learning Management System) for Bangalore/ Mysore/ Pune Location.

Requirements:

2-5 years of experience in technical support, from a technical (B.Sc. Computer, B. Tech CS or equivalent) background.
Strong problem-solving skills and ability to troubleshoot technical issues independently.
Excellent communication skills and customer service orientation.
Willingness to work in shifts (including evenings, weekends, and holidays)
Familiarity with learning management systems (LMS) or similar platforms.

Key Responsibilities:

Provide technical assistance and support to end users using the learning platform.
Troubleshoot platform-related issues, including login problems, content access, and navigation.
Collaborate with the development team to identify and resolve technical bugs or glitches.
Assist with user account management, password resets, and permissions.
Communicate effectively with learners and clients via ticketing system, email, chat, or phone.
Document and escalate complex issues to senior support staff or developers.

Additional Responsibilities:

Monitoring Batch Jobs: Should be capable of monitoring batch jobs within the learning platform. This involves ensuring that scheduled processes (such as data imports, backups, or automated tasks) run successfully and identifying any issues promptly.
Server Stats Monitoring: Monitoring server performance metrics (CPU usage, memory, disk space, etc.) is essential. Should be able to proactively identify anomalies or resource bottlenecks and take appropriate actions.
Alert Monitoring in Teams Channel: Responsible for monitoring alerts generated by the learning platform. These alerts could be related to system errors, performance degradation, or security incidents. Timely response and escalation are crucial.

If interested, please share your updated resume along with below details to anvita.soans@infosys.com

Full Name:
Contact number:
Email ID:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Re-location to Bangalore/ Mysore/ Pune (if-any):
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore, Mysore, Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Desktop Support, Product/ Software Support, Troubleshooting


Company Info
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative business process management (BPM) services and have journeyed through the table stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 42 delivery centers across 16 countries. We employ 57,908 people from 124 nationalities, as of June, 2023.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company s senior leaders contribute widely to industry forums as BPM strategists.
 


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