KCS Group

Technical Support Engineer   




  AtlasRTX: Leaders in Augmented Intelligence is looking for Technical Support Engineer



Job Description

The Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers hosted solutions.

Candidate must have strong knowledge of Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues. Experience with building and maintaining databases for query and problem tracking. Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2. Should have experience of supporting Web based applications.

Must have working knowledge of administrating UNIX, Linux or Windows servers.
Working knowledge of Relational Database principles and methodologies.
Proven experience with troubleshooting principles.
Able to develop and interpret technical documentation for training and end user procedures.
In-depth, hands-on knowledge of and experience with enterprise and desktop applications.

You will have an advantage if you also have

Extensive product knowledge/or ability to develop trough training and knowledge transfer (Training will be provided).
Good understanding of the NICE goals and objectives.
Good understanding or NICE solutions
Working knowledge of software development principles would be advantageous.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Application Support, Shell Scripting, Troubleshooting


Company Info
AtlasRTX helps companies create a #customerexperience that sets them apart, by using #AI #chatbots alongside your human teams to engage people at every stage in the buying cycle. Our platform leverages channels people already use dailylike text, Facebook Messenger, and web chatto create real-time experiences that drive customer acquisition, retention and loyalty, through relevant, on-demand interactions, anytime, anywhere, in any language. #CX #RTX.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email

Specialized Jobs

Quick Links     



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs

KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register