KCS Group

Technical Support Specialist   




  Zendrive Inc. is looking for Technical Support Specialist



Job Description

Applicant must be a College graduate with a technical degree or equivalent hands-on experience (Computer Engineering, MIS, etc.) with 1 to 4 years of experience in technical support, preferably in the mobile space. Experience with mobile apps, SDKs, mobile dev languages and issue debugging. Strong spoken and written language skills for working with high-value customers and publishing documentation.

Should have experience working with product and engineering teams.
Interest in working in a fast-growing environment with changing responsibilities.
Bonus points: Basic knowledge of at least one scripting language (E.g. Python, Shell scripting, etc.)

Job Responsibilities-

Respond to incoming technical support tickets and own the support process during IST hours; use internal tools/logs to solve issues at the L1 level if possible; escalate to L2/L3 support as needed. Meet ticket SLAs and work with the engineering team to communicate timelines with customers. Identify trending issues early and proactively escalate internally.

Segment support requests amongst device issues, platform issues, and application issues, using your judgment to prioritize and escalate critical issues. Author knowledge base articles for common issues & FAQs for technical questions. Learn from incidents and work on improving processes and documentation. Attend customer meetings as needed.

 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Shell Scripting, Debugging


Company Info
Our transportation system is evolving. Car ownership in urban centers is peaking and consumers are increasingly choosing on-demand and shared ride services over driving themselves. At the same time, commercial and on-demand fleets are becoming increasingly reliant on mobile technology, and autonomous cars are making the move from science fiction to reality. As miles driven shift away from personal vehicles to commercial or shared fleets, a new framework is required for addressing safety. Zendrive is leading the evolution of safety in an era of transportation innovation and mobile ubiquity. We are dedicated to making roads safer through data and analytics. Through our product suite, we leverage mobile sensor data to provide actionable insights that improve safety for passengers and drivers worldwide.
 


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