KCS Group

Technical Support Associate   




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

Candidate should have at least 1-3 years of experience in IT Service Desk/ Tech support / ITES environment desirable or similar profile from an International voice process. Experience in the application of MAC solutions, in-depth knowledge of JAMF Software Server Management and installation of MAC image from JSS. Familiarity with Mac OS X Snow Leopard and Xserve server platform. Microsoft Outlook, AD, Win server, Windows OS, Networking concepts, PC hardware components and its functionalities.

Networking Concepts, Basic Troubleshooting and diagnostics
Understanding in Basic Hardware Troubleshooting of MAC,PCs, MS Office/office 365 applications.
English communication skills without any MTI (Off-Shore)
A clear understanding of incident management process
It would be advantage if candidate possess basic ITIL framework knowledge.

Key Accountabilities-

Handling customer queries on Web Chat, E-mails and calls
Respond to incident calls / chat and emails from users on desktop issues, hardware, application related issues and queries.
Ask targeted questions to quickly understand the root of the problem.
Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards.
Provide level 1 & 2 remote troubleshooting support.
Document all reported incidents - identify trends to assist in future problem resolution
Ensure all issues are properly logged.
Escalate unresolved cases to relevant support team.

Refer to Knowledge base resources to provide accurate solutions
Prioritize and manage several open issues at one time
Follow up with users to ensure successful closure of reported issues
Generate, track, and close trouble tickets
Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure.
Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.

Please share your CV`s if you have above skillset : TA00792005@Techmahindra.com
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Service Desk, Active Directory Support, Technical Helpdesk


Company Info
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
 


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Referral Information


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