KCS Group

Technical Support Engineer   




  Meditab Software India Pvt. Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 0 to 2 years of experience in Technical Support, Software Support/ IT Helpdesk and troubleshooting. Must have excellent communication (oral and written), interpersonal, organizational, and presentation skills. Proficient in Internet-related applications such as EMail clients, FTP clients, and Web Browsers.

Able to work independently and efficiently to meet deadlines.
Able to promptly answer support-related emails, phone calls, and other electronic communications.
Self-motivated, detail-oriented, and organized.
Experience with hardware and software issues.

Job Responsibility-

Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums.
Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Work with the internal teams and the clients to take followup of the incidents and get the things done.
Logging client queries using service management tools to record each & every query.
Detect, record, and classify the incidents & provide initial incident support.

Investigate, prioritize and diagnose the incidence based on impact & urgency.
Resolve incidents and recover service as per agreed service levels & close the incidents.
Maintain ownership, monitoring, tracking & communications about incidents.
Provide management information about Incident Management quality and operations.
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.

If interested, forward your updated resume to recruitment@meditab.com
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Ahmedabad, India 


Educational Qualification
BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Software Support, Application Support, Troubleshooting


Company Info
Meditab is a leading software solutions provider in the healthcare industry. Our core EHR platform, Intelligent Medical Software (IMS), brings together EHR, practice management, billing, and office management into one, seamless system. The Patel family founded Meditab in 1998 after experiencing first-hand the frustrations of having an inadequate EHR. Fed up with the tedious software that they were using in their family-owned pharmacy, they were determined to create a system and a company that works with providers, instead of getting in the way. Soon, IMS was born. By 2003 we then launched IPS, as well, expanding our software to pharmacies. Since then, thanks to the simple desire to make providers lives easier, Meditab has grown to offer software for more than 40 different medical specialties and has become a pioneer in clinic software.
 


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