KCS Group

Technical Support Executive   




  SaasAro Technova Private Limited is looking for Technical Support Executive



Job Description

Candidate should be Any Graduate with 0 to 2 years of experience in Technical Support, Customer Support, IT Helpdesk, Software troubleshooting, Technical documentation. Must have excellent communication & troubleshooting skills.

Job Responsibility-

Assist in diagnosing and troubleshooting software and hardware problems to ensure prompt resolution.
Support the creation and maintenance of technical documentation, including FAQs, user guides, and troubleshooting manuals.
Ensure customer issues are logged, tracked, and resolved within defined SLAs.

Provide technical feasibility assessments and solutions for customer inquiries and issues.
Participate in regular team meetings and provide feedback to improve support processes and customer satisfaction.
Collaborate with the development team to escalate and resolve complex technical issues.
Participate in brainstorming sessions to share new ideas and perspectives on improving technical support.

 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Gurgaon, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, IT Helpdesk, Software troubleshooting, Technical documentation


Company Info
Welcome to SaasAro Technova Pvt. Limited, a trailblazer in travel technology solutions. We specialize in addressing India`s hospitality challenges with advanced services like revenue management, web development, PMS, and channel management. Empowering businesses of all sizes, our innovative approach maximizes efficiency and guest satisfaction. Join us in revolutionizing the Indian hospitality landscape.
 


Address


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Contact Number


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Referral Information


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