KCS Group

Technical Support Associate   




  Feuji Software Solutions Private Limited is looking for Technical Support Associate



Job Description

As a Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding our digital services and devices, such as Kindle, Echo, and Fire TV (among others) and to provide outstanding technical support to our customers. Youll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.

What qualifications do we need from you?

Minimum age: 18 years old,
Have the right to work in India,
Strong communication skills (both written and oral fluency),
Proficient computer skills,
The availability to work varying shifts from Monday to Sunday within the operating hours of XX am and XX pm,
Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required).

What strengths will you bring?

Inquisitive, articulate, and solution-oriented,
Logical and analytical thinking,
Friendly and customer-focused in every situation,
Ability to learn quickly and embrace change,
Comfortable multi-tasking in a high-energy environment.
 

Work Experience

0 to 3 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad, Chennai, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, International Voice Support, Email Process, Chat Process


Company Info
Since its inception in 2014, Feuji, Inc. has come a long way. Within a few years, Feuji grew from a small team to more than 400 dedicated employees. Today, with its global network and industry-leading expertise in technology solutions and emerging digital business processes, Feuji provides a unique value proposition for its customers. In the last few years, Feuji has actively supported multiple projects in India, Costa Rica, and the USA in the areas of healthcare, education, skill development, and ecological preservation. Whats next for Feuji? We are looking forward to continuing our work in the areas of digital transformation and sustainable community development by consistently delivering lasting positive impact.
 


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Referral Information


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