KCS Group

Technical Support Engineer   




  Conga - Apttus Inc. | CPQ, Document Automation is looking for Technical Support Engineer



Job Description

Candidate should have a Bachelor s degree in Engineering or equivalent with 2 to 5 years of development experience with APEX/ Visual Force/Java/.Net technologies. You should also have experience in problem analysis and resolution of software problems.

Troubleshooting and Logical Thinking.

This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role. Proven experience in a client support role or in a delivery role has prepared you to effectively investigate technical issues, prioritize and escalate as needed, to ensure timely resolutions that are in line with client SLA s.

Scripting and Programming Language.

Experience with advanced SQL scripting/ Java/ .Net/ SQL/ SFDC is necessary. Programming languages (Visual Basic/ C#) are desired. You can easily understand how systems interact/integrate with each other and as well as how changes in one application will affect others.

Effective communication and interpersonal skills.

You re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allow you to accurately collect the right information so you can resolve issues in the most expedient way.

Willingness to work rotational shifts.

Let s face it our customers are in various time zones, so we need to support them. You will be scheduled on rotational shifts and take turns carrying pagers. The shift window is 5am to 1am (any 9 hours).
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Pune, Ahmedabad, India 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Application Support, Customer Support, Product Support


Company Info
At Conga, weve built a community where our colleagues can thrive. Here you ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard. Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization from hiring to decision-making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.
 


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