KCS Group

Technical Support Executive   




  Infibeam Avenues Limited (IAL) is looking for Technical Support Executive



Job Description

We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Executive for our Payment Gateway. In this role, you will be responsible for providing technical support to our clients through various channels, including email, phone, Tickets and live chat. You will assist clients with technical issues related to Payment Gateway, such as trouble shooting errors while integrating, transactional queries, system functionality and merchant training.

Requirements:

Bachelor`s degree in Computer Science or related field
Strong written and verbal communication skills
Ability to explain technical information to non-technical individuals
Ability to multitask and prioritize tasks in a fast-paced environment
This profile is Work from office

Responsibilities:

Respond to customer inquiries via phone, tickets, email, and live chat
Work in Rotational Shifts to manage a 24X7 support facility.
Troubleshoot technical issues related to PG integration.
Assist with integration and configuration of Payment Gateway.
Resolve Merchant complaints in a timely and professional manner.
Document ,escalate, coordinate to resolve issues reported.
Stay current with the latest technology implementation and study trends, upgrade knowledge related to PG services.

Interview Date/ Time-
30 May, 2024 between 10.30 AM - 12.30 PM

Venue Details-
Infibeam Avenues Limited (IAL)
Plaza Asiad, Level II, S. V. Road, Santa Cruz (West),
Mumbai 400 054. India

Tel+91-22-67425555 (Ext:385)
Contact - Desiree Mahida

Note- Before appearing on the day for the interview, kindly upload your cv on the link below.
https://infibeam.keka.com/careers/jobdetails/42928
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Mumbai, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting


Company Info
Infibeam Avenues Limited (IAL) is a leading digital payments and e-commerce technology platforms company in India and provides a comprehensive suite of web services spanning digital payment solutions, data centre infrastructure and software platforms. We provide solutions to merchants, enterprises, corporations and governments in both domestic as well as international markets to enable online commerce. Our digital technology facilitates businesses and governments to execute e-commerce transactions in a safe and secure manner. Headquartered in GIFT City, Gandhinagar, we are a team of over 650 people. Our offices are located in Mumbai, Delhi, Bengaluru, the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


30/ May/ 2024


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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