KCS Group

Technical Support Associate   




  Mphasis Limited | Leading IT Solutions Provider is looking for Technical Support Associate



Job Description

Candidate should be Any Graduate (12+3 Years) with minimum 1 Year of relevant service desk experience. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management).

Must have strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Problem-solving and critical thinking abilities.

Ability to work collaboratively in a team with 24/7 work environment.
Proficiency in using request management tools or ticketing systems.
Attend to service tickets. Log/troubleshoot and provision the solution using customer provided knowledge base
Transfer or dispatch to next level of support. Daily communication/interaction via email/ ticket/ phone

Adhere to customer set process and policies
Adhere to HP/Customer set quality standards & SLAs
Provide quality service & resolve concerns efficiently & professionally.
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques & SOPs
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Redirect unresolved issues to the next level of support personnel.
Provide needed information on IT products or services

 

Work Experience

1 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting


Company Info
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993)

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
 


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