KCS Group

Technical Support Executive




  Infibeam Avenues Limited (IAL) is looking for Technical Support Executive



Job Description

We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Executive for our Payment Gateway. In this role, you will be responsible for providing technical support to our clients through various channels, including email, phone, Tickets and live chat. You will assist clients with technical issues related to Payment Gateway, such as trouble shooting errors while integrating, transactional queries, system functionality and merchant training.

Requirements:

Bachelor`s degree in Computer Science or related field
Strong written and verbal communication skills
Ability to explain technical information to non-technical individuals
Ability to multitask and prioritize tasks in a fast-paced environment
This profile is Work from office

Responsibilities:

Respond to customer inquiries via phone, tickets, email, and live chat
Work in Rotational Shifts to manage a 24X7 support facility.
Troubleshoot technical issues related to PG integration.
Assist with integration and configuration of Payment Gateway.
Resolve Merchant complaints in a timely and professional manner.
Document ,escalate, coordinate to resolve issues reported.
Stay current with the latest technology implementation and study trends, upgrade knowledge related to PG services.
Monitor the health of the Payment Gateway , using in house developed tool coupled with log study and human intelligence.

Walk-in interviews are scheduled at Infibeam Avenues Ltd (Mumbai office) on 23rd April 2024 between 10:30 am -12:30 pm (Tuesday).


Before appearing on the day for the interview, kindly upload your cv on the link below.
https://infibeam.keka.com/careers/jobdetails/40343
 

Work Experience

0 - 1 yrs

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Mumbai, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting Skills


Company Info
Infibeam Avenues Limited (IAL) is a leading digital payments and e-commerce technology platforms company in India and provides a comprehensive suite of web services spanning digital payment solutions, data centre infrastructure and software platforms. We provide solutions to merchants, enterprises, corporations and governments in both domestic as well as international markets to enable online commerce. Our digital technology facilitates businesses and governments to execute e-commerce transactions in a safe and secure manner. Headquartered in GIFT City, Gandhinagar, we are a team of over 650 people. Our offices are located in Mumbai, Delhi, Bengaluru, the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia.
 


Address


Not Mentioned


Contact Number


Not Disclosed


Application Process


Click Here to Apply (Highly Recommended*) 




 




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