KCS Group

Technical Support Executive   




  Tech Mahindra Limited is looking for Technical Support Executive



Job Description

Candidate must have sound technical knowledge of Networking, LAN, WAN and troubleshooting
Good Analytical and Interpretation skills
International voice experience (Inbound/ Outbound) would be considered
Candidates from BPO industry & immediate joiners will be preferred
Serves as a support resource to assist sales in the handling of Customer affecting service issues.

Investigates and resolve outages and other issues affecting the quality of service.
Engages the resources appropriate for resolving issues.
Ensures that company isolation and restoration efforts are timely and effective. Coordinates and monitors hand-offs between organizations.
Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.

Apart from these below are the basic requirements:-

Graduate in Any stream (Mandatory)
Experience in international calling
Basic technical knowledge
Ready to work in a 24x7 shift
Good English speaking skills
Customer-centric
Ready to work in rotational shifts
Ready to work from the office
Should be able to perform under pressure

Perks and Benefits

5 days working and Work from Office
Pick up and Drop Facilities
Night Shift allowances

Contact Person- Bhavya.dogra@techmahindra.com (share CV)
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Chandigarh, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Voice Process, Networking, LAN, WAN and troubleshooting


Company Info
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
 


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Contact Number


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Referral Information


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