KCS Group

Technical Support Engineer   




  R Systems International Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 2 to 4 years of experience in Technical Support, IT Helpdesk, Software Support, Active Directory, Voice Support, Hardware Support. Must have excellent communication skills.

The following are the few of the tasks that are required for this Helpdesk Position .

- New Hire Onboarding
- Creating User AD Accounts
- Creating User Exchange (Email Accounts)
- Creating RSA (VPN) Tokens
- Creating Safeboot (McAfee) Accounts and assigning them to hardware
- Creating U:/ drive
- Creating Cisco Phone Extension
- Creating Cisco Voicemail
- Installing Software (if requested)
- Give Folder Access (if requested)
- Give Mailbox Access (if requested)

- Terminations
- Retrieving hardware (with HR assistance)
- Disable AD Account
- Hide Exchange Account from GAL and give manager access (if requested)
- Delete RSA Account
- Delete Safeboot Account
- Delete U:/ or forward to manager (if requested)
- Remove Phone Ext and Voicemail
- Remove remote tool license (radmin)

If interested. please share Cv with Bhawana.sharma@rsystems.com
 

Work Experience

2 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Noida, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Software Support, Active Directory, Voice Support, Hardware Support


Company Info
R Systems, a CMMI Level5 and PCMM Level5 Company, is a Global Information Technology and Business Process Outsourcing (BPO) company with an unwavering focus on customer needs. It helps companies bring products and services to market quicker by using its proprietary pSuite execution framework.

R Systems rapidly growing list of customers include a variety of Fortune 1000, Government and mid-sized organizations across a wide range of industry verticals including Banking and Finance, Government, HealthCare, High Technology and Independent Software Vendors. R Systems maintains five large Centers for Software Excellence, one center in El Dorado Hills, CA, one center in Singapore and the other three in India (Pune, Chennai & Noida). R Systems also has a significant presence in the ASEAN area with its local headquarters in Singapore and seven regional offices. R Systems has multiple delivery centers spread across US (El Dorado Hills, CA, Salt Lake City, UT), India (Noida, Chennai & Pune) and Singapore. Singapore is also its Center for Supply Chain Management (SCM) excellence.
 


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