KCS Group

Technical Support Associate




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

Applicant must be a graduate with minimum 1 year of experience in International Service Desk, Technical Support. Should have excellent communication (verbal and written) skills. English language testing, acceptable tests are the TOEFL (Test of English as a Foreign Language), TOEIC (Test of English for International Communication), IELTS (International English Language Testing Service) and the proficiency rating must be the equivalent of IELTS 7 or higher; OR Versant score of 65 or higher.

Candidates is expected to display:

A technical, logical thought process
An ability to stick to strict deadlines.
A keen eye for detail

How to troubleshoot OS
How to troubleshoot MS applications
How to uninstall a program in windows machine?
How to troubleshoot Hardware of Laptop and desktop Etc.
Willingness to work in 24/7 environment.
1 year or more experience in similar role. (Technical Support/ Service desk/ Desktop Support etc)
Experience on Desktop support, application support.
Exposure on ITSM ticketing tools

Interview Rounds:

1. HR Screening Round
2. OPS Round (1st) Technical
3. OPS Round -Final

Kindly share your resume on the below mentioned email
Mail :- AR00824296@TECHMAHINDRA.COM
 

Work Experience

1 - 3 yrs

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Noida, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting


Company Info
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
 


Address


Not Disclosed


Contact Number


Not Disclosed


Application Process


Click Here to Apply (Highly Recommended*) 




 




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