KCS Group

Technical Support Engineer   




  ProMobi Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented). Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives

Must have excellent verbal and written communication skills
Basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc (preferred)

Job Responsibilities-

Provide chat, email and on demand phone support for our flagship product offering Scalefusion Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution. Work proactively to update customers by reporting progress regarding outstanding queries. Endeavor to respond to all customer requests in a timely manner while improving customer experience

Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions. Use various devices to reproduce customer environments in order to troubleshoot issues further

Interested candidates kindly mail us your resume to careers[at]promobitech.com
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Software Support, Client Support, Technical Support, Troubleshooting


Company Info
ProMobi Technologies is an emerging SaaS product company in India with its offices in Pune (HQ) and Gurugram. We are a bunch of ambitious folks, who are set out to make a dent in the universe by building cutting-edge products that solve real business problems. Our focus has always been to create an enjoyable, intuitive, engaging and remarkable experience for people that`s what sets us apart from everyone else.
 


Address


Not Mentioned


Contact Number


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Referral Information


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