KCS Group

Technical Support Engineer   




  Rocket Software India Private Limited is looking for Technical Support Engineer



Job Description

The Associate Technical Support Engineer (TSE) will be part of a team of support engineers in a fast-paced support organization with the primary mission of providing world-class support to Rocket s customers and partners. The person selected for this role will be expected to provide Level 2 customer support primarily for Rocket s iCluster products.

This person will provide telephone support to customers to resolve problems and develop creative solutions to unusual requests. Our customers have come to expect that the Technical Support Engineers can discuss and understand complex issues so Rocket Software does not use entry-level help desk agents for this position.

Qualifications/ Experience-

Excellent communication skills is a must. Support is worldwide. English is our primary language, howe`ver, candidates capable of discussing complex technology concepts in other languages (as Spanish, French, German, Italian, and especially Mandarin) would be considered with priority.
3+ years of technical engineering support
Advanced level technical skills and an understanding of workflow processes are crucial to be successful in this position.
Must have excellent critical thinking skills and can grasp complex technical issues and explain those issues in a straightforward manner through verbal instructions or detailed emails with documented steps.

Need the ability to function in a shared desktop environment to guide customers to the solution.
A minimum of two years IBM System i experience is required. You will need a thorough understanding of the IBM System i, including IBMi 7.3 and later, and development tools including SQL.
The ability to work alone and investigate resources to find solutions outside of area of expertise.
Knowledge of Journaling - local and remote is critical for this position
 

Work Experience

3 to 8 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting


Company Info
Rocket Software partners with the largest enterprises, in all industries, to solve their most complex IT challenges, across infrastructure, data, and applications with solutions that simplify, not disrupt their modernization journey. Trusted by over 10,000 customers, Rocket Software helps enterprises modernize in place with a hybrid cloud strategy, so they don`t need to re-platform or build from the ground up.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
 


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