KCS Group

Technical Support Engineer   




  InsightSoftware India Private Limited is looking for Technical Support Engineer



Job Description

As a Level 2 Technical Support Engineer at InsightSoftware, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our client services, cloud and development teams to ensure quality service.

If you are driven, results-oriented, love solving problems, customer-focused, and are passionate about technology, then you are a fit for the Technical Support Engineer position at our company

Technical Requirements:

Previous technical support experience.
High proficiency in Microsoft Word, Excel, and PowerPoint
Ability to understand and troubleshoot complex systems

Key Responsibilities:

Manage large amounts of incoming emails regarding software support
Interact with customers, partners, and internal teams to provide advice and assistance and achieve customer satisfaction
Logically deduce root cause and find workarounds and solutions to issues
Identify, analyze, and document product bugs and fixes relating to the Product functionality, databases, application servers, and new technologies for product management and engineering teams
Complete or assist with customer product installs as needed

Meet personal Productivity, Efficiency, and Quality metrics
Prioritize and resolve issues of the highest technical and business severity
Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers
Keep accurate records of customer interactions by documenting them in Salesforce
Communicate with Product Management and Development Teams in JIRA
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Product Management, Network Operations, Customer Support


Company Info
InsightSoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization. Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance.
 


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Contact Number


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Referral Information


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