KCS Group

Technical Support Engineer   




  Tata Communications Limited is looking for Technical Support Engineer



Job Description

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualification/ Experience
Graduate with 0-4 years of experience

Other knowledge/ Skills

Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain

Key Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system/ application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same.
 

Work Experience

0 to 4 Years

Level

 Entry Level 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration, Telecom


Vacancies
Not Specified 


Industry
Telecom 


Job Location
Pune, India 


Educational Qualification
B.E./B.Tech, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Network Support, Cuctomer Support, Troubleshooting


Company Info
Tata Communications is a digital ecosystem enabler that powers todays fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the worlds internet routes and connects businesses to 60% of the worlds cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications, with our unique promise of delivering secure connected digital experiences.
 


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Referral Information


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