KCS Group

Technical Support Engineer   




  TIBCO Software India Private Limited is looking for Technical Support Engineer



Job Description

Candidate should have Bachelors Degree or equivalent with 2+ years of experience in a support role within the service industry. Must have good knowledge in computing (Mac PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers preferred. Practical Knowledge of the Microsoft Office suite of products including Outlook, Excel, PowerPoint, and Word. Some knowledge of Single Sign On (SSO) and server administration skills.

The following skills are a plus:

Basic Knowledge of Windows Server roles and features, IIS, AD, and DNS.
Basic knowledge of load balancing technologies (NetScaler preferred).
Database knowledge in SQL.
Knowledge in Javascript, Python, and PHP, API calls.
Knowledge in Conditional Calculations.
Knowledge of troubleshooting web application and SSO set up issues
Knowledge about Security Certificates

Strengths Include:

Proficiency in spoken and written English and Japanese.
Ability to listen, assess, determine, and communicate corrective measures.
English-speaking proficiency is required, and bilingual skills are a plus.
Customer-focused - Our goal is to deliver a world-class customer experience in a fast-paced, changing environment. What we do revolves around the customer!
Ability to de-escalate customers in challenging circumstances.
Works Independently with the ability to think critically, troubleshoot, and solve complex problems.
Well versed in a data-driven, metrics-oriented environment.
Achieve operational targets within the role with a direct impact on department results.
Has a keen interest in Software-as-a-Service (SaaS).
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Networking, Javascript, Customer Support, Troubleshooting


Company Info
TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


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