KCS Group

Technical Support Engineer   




  Integrated Decisions and Systems, Inc. is looking for Technical Support Engineer



Job Description

Candidate should have a Bachelors Degree or diploma in Hotel Management or an analytically rigorous field with at least 6 months to 1-year experience in supporting enterprise clients via the real-time chat specifically during the US business hours. Have a good understanding of the client business practices which impact the performance of the RMS

Optimize the turnaround time for technical, installation and monitoring issues
Contribute to special projects involving installation, configuration and technical issue resolution while working on forecast and decision related concerns
Provide feedback and input to the IDeaS departments responsible for improving self-service tools with the objective of reducing total case numbers

Organizational, planning, analytical and problem-solving skills
Good communication skills - both written and verbal
Readiness to work in shifts in a 24*7 environment,
Predominantly the night shift based on the client s requirement and time zone

Update the IDeaS internal knowledge base with the objective of reducing escalated case numbers
Provide service level reporting as required by Team and Program Leaders
Maintain an in-depth knowledge of the IDeaS System and its business applications (including an understanding of business issues solved)
 

Work Experience

0 to 1 Years

Level

 Entry Level 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting Skills


Company Info
A pioneer and global technology leader, IDeaS offers industry-leading revenue management solutions for business of all types and sizes in the global hospitality and travel industries. We transform the right data into clear and actionable insight, so that our clients can price, forecast and report with speed and confidence, improving business performance.
 


Address


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Contact Number


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Referral Information


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