KCS Group

Technical Support Engineer   




  IGT Solutions Private Limited is looking for Technical Support Engineer



Job Description

We are currently looking for System Engineer- Technical Support (FRESHERS). This is a voice process which includes- live calls, Inbound calls, Outbound calls, chats, emails, Flexible rotational shifts etc.

Education - Minimum 3 years Graduation BSC/ BA/ BCOM/ BCA (no BE/ B.Tech allowed)
Experience 0 to 2 Years (Freshers)

Mandatory Skillset-

IT service desk,
Active Directory, Printers,
ITIL, ITSM, P1 bridge,
Server network desktop support
Excellent communication skills

Job Responsibility-

Providing technical assistance and support to customers users over live calls, chats, Emails etc,
Inbound & Outbound Process

Location- Gurugram
Mode WFH for now, (Hybrid- 2 days office if required in future)
Timings : 5.5 days working (alternate Saturday off)

Rotational shift : (Day shift 6-3, UK Shift 2-11, Night : 6-4, Night 10-7)
CTC - 3 LPA (including 5% variable pay)

Note- Share your resume asap on katha.mahajan@igtsolutions.com
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Gurgaon, Hybrid, WFH 


Educational Qualification
B.Sc, BCA/BCS, B.A., B.Com, B.B.A, B.Sc


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Voice Process, Inbound / Outbound calls, Chats, Email Support,


Company Info
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT s global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, South Africa, Egypt and the USA.
 


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