KCS Group

Technical Support Associate   




  Gigmo Solutions Private Limited is looking for Technical Support Associate



Job Description

We are looking for a motivated and customer-centric individual to join our team as a Technical Support Agent specializing in chat and email processes. The ideal candidate will be responsible for delivering exceptional customer service through real-time chat and email interactions.

Educational Qualifications-

Bachelor`s degree or equivalent like B.Sc./ BCA/ BA/ B.Com/ BBA
Proven experience in customer support, specifically in a chat-based environment
Excellent written communication skills with a keen attention to detail.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Familiarity with customer support software and chat platforms.
Empathy and patience in dealing with customer inquiries and issues.
Ability to adapt to changing priorities and handle multiple tasks simultaneously

Role & Responsibility-

Respond to customer inquiries, concerns, and requests through email and chat support.
Demonstrate excellent written communication skills with a focus on clarity and accuracy.
Identify and troubleshoot customer issues, providing comprehensive and timely solutions.
Collaborate with other teams to address complex problems and ensure customer satisfaction.
Ensure timely responses to customer inquiries, adhering to defined service level agreements (SLAs).
Manage and prioritize workload effectively to meet customer needs.

Location- Anywhere in India - Remote
Hardware Pre-requisites: - laptop (8gb RAM), Windows 10, Internet speed- 30 MBPS
 

Work Experience

0 to 3 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Web), Operations


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Across India, Remote, WFH, Bangalore 


Educational Qualification
B.A., B.Com, B.Sc, M.Sc, M.A., M.Com


Salary
Not Specified


Key Skills
Technical Support, Customer Support, Non Voice Process, Email Support, Chat Process


Company Info
Gigmo Solutions Private Limited is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are authorized Microsoft Delivery Partner.
 


Address


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Contact Number


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Referral Information


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