KCS Group

Technical Support Associate   




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

Candidate should be B.Tech/ BE/ BCA or MCA with professional communication skills with the ability to communicate effectively to a diverse audience. Effective time management skills and attention to detail and accuracy. Ability to identify opportunities for process improvements. Ability and willingness to work in a large 24*7*365 Service Desk environment

Exposure to call routing software and ITSM toolsets preferable
Candidate needs to have experience in working tickets on Service Now
IT Infrastructure Library (ITIL) certification at a foundation level (preferred not mandatory)

Training will be work from home and post training you will be reporting to office to respective location of the project.
You will be relocating as per the project allocation post successful completion of the training. (if required )
Both side Cab Facility & deduction will be applicable as per the location transport policy

Interview rounds:

1. HR Screening Round
2. SVAR/ Versant Test
3. Communication
4. Technical-OPS

Kindly share your updated resume on AR00824296@TECHMAHINDRA.COM
 

Work Experience

0 to 1 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Noida, Hyderabad, Pune 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, Active Directory, Technical Voice Process, Ticketing Tools, Technical Helpdesk, Troubleshooting


Company Info
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)

Tech Mahindra s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)
 


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Contact Number


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Referral Information


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