KCS Group

Technical Support Executive   




  Nexdigm Private Limited is looking for Technical Support Executive



Job Description

Candidate should be Any Technical Graduate with 0 to 2 years of experience in Technical Support, IT Service Desk, Technical Helpdesk, MS Office Tools, Ticket Management and IT Helpdesk. Must have excellent communication skills,

Basic knowledge of MS Office applications like Outlook, excel, etc.
Basic Knowledge of IT equipment laptops, PC, Printers, etc.
Record all issues/ calls of users with the resolution provided by the IT executives
Follow up with users for their feedback on the resolved issue
Skill in the use of computers, preferably in a PC/ laptop, or Windows-based operating environment.

Roles and Responsibilities:

Taking all user calls for issues and assigning it to the available IT executive
Handle IT Ticketing Application/tool
Respond to customer inquiries and provide information pertaining to IT policies & and procedures
Ensure IT responds satisfactorily to all users.
Coordination with various stakeholders & and IT engineers for their queries
Prepare the MIS/ MRM reports on a monthly basis

 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Mumbai 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Service Desk, Technical Helpdesk, MS Office Tools, Ticket Management


Company Info
Nexdigm (SKP) is a multidisciplinary group that helps global organizations meet the needs of a dynamic business environment. Our focus on problem-solving, supported by our multifunctional expertise enables us to provide customized solutions for our clients. We provide an array of solutions encompassing Business Consulting, Business Services, and Professional Services. Our solutions help businesses navigate challenges across all stages of their life-cycle. Through our direct operations in USA, India, and UAE, we serve a diverse range of clients, spanning multinationals, listed companies, privately owned companies, and family-owned businesses from over 50 countries.

Hiring Process:
Your interaction with us will include, but not be limited to,

Technical/ HR Interviews
Technical/ Behavioral Assessments
Mode of Interview: Virtual Interview

Contact Person: Harshada Raut
Contact number: 2067203821

If interested please share your updated resume at harshada.raut@nexdigm.com
 


Address


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Contact Number


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