KCS Group

Technical Support Analyst   




  Global Logic Technologies Private Limited is looking for Technical Support Analyst



Job Description

1+ years previous Technical Support Center experience required
Experience in working on JIRA Tool.
Experience working in a team environment and managing a diverse workload.
Outstanding written & verbal communication skills in English
General cultural awareness, particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers

Key Responsibilities-

Triage issues coming from various channels such as phone, chat or web portal.
Prioritize customer urgency and issues priority.
Search and reuse information gained from internal information repositories.
Log all incidents and requests into the case management system.
Accurately document all customer interactions in a case management system.
Connect issues and cases to the most appropriate and effective resource.
Create positive experiences through effective and clear communications, appropriate sense of urgency and a respect for our customers time and effort.

We offer-

Interesting and challenging work in a large and dynamically developing company
Exciting projects involving the newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities

 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Gurgaon 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Application Support, Networking, Technical Support, Operating Systems, Customer Support


Company Info
GlobalLogic, a Hitachi Group Company, is a leader in digital product engineering. We help our clients design and build innovative products, platforms, and digital experiences for the modern world. By integrating our strategic design, complex engineering, and vertical industry expertise with Hitachis Operating Technology and Information Technology capabilities, we help our clients imagine whats possible and accelerate their transition into tomorrows digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare & life sciences, media and entertainment, manufacturing, semiconductor, and technology industries.

If interested please share your cv at sanjay.1@globallogic.com
 


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Referral Information


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