KCS Group

Software Engineer (.Net Support)    




  Icertis Inc: The Leader in CLM is looking for Software Engineer (.Net Support)



Job Description

Candidate should have previous experience in an Application Development/ Support or sustaining engineering role. Development and troubleshooting skills on the Microsoft platform, with expertise in C#, .NET, MVC, SQL, Stored Procedures and JavaScript.

Exposure to Windows Azure and Cloud Computing will be an added advantage
Deep understanding of customer support processes and tools.
Ability to follow defined processes.
Outstanding written and verbal communication skills.
The ability to be a good listener, and to understand customer issues.
Ability to provide innovative workarounds or design a solution to fix customer s problem.

Key Responsibilities:

Understand how the product works and how it is used by customers.
Work closely with customers to answer questions about features and capabilities of our product Interact with customers on/off-site to troubleshoot issues.
Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
Follow and contribute to defined CRM processes to manage customer requests efficiently.
Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
Role may involve travel to customer locations.
The ability to coordinate, follow up, follow through and drive issues to closure proactively.
The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer s problem.
Should be able to Articulate Technical issues and solutions to customer
 

Work Experience

2 to 7 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, .Net Technologies, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, Hybrid 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
C#, .NET, MVC, SQL, Stored Procedures, JavaScript, Windows Azure and Cloud Computing


Company Info
Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values Fairness, Openness, Respect, Teamwork and Execution which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
 


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Contact Number


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Referral Information


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