KCS Group

Technical Support Executive   




  Teleperformance Global Services Pvt. Limited is looking for Technical Support Executive



Job Description

Candidate should be Undergraduate or Graduate in Any stream with experience in Chat process/ Customer Service/ Technical Support preferred. Freshers with excellent communication skills (Verbal & Written) can also apply

Willing to work 24/7 with rotational off`s (US Shifts)

Role & Responsibilities-

Supporting customers contacting for technical assistance with network through LAN, WIFI, Mobile, Televison, Routers and Computers. Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the clients policies and procedures.

Track unresolved issues and help resolve, within agreed time limits
Prioritize and manage several open issues at one time.
Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.
Maintain individual performance towards client KPIs.

Interested candidates can walk-in for interview from 9th - 18th November, between 10.00 AM - 5.00 PM at the below mentioned address-

Teleperformance Global Services Pvt. Limited,
2nd Floor, Legend Platinum Building, Opp. CII Building,
Behind ICICI Bank, Kondapur, Hyderabad - 84
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Hyderabad 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, Customer Support, Chat Process


Company Info
Teleperformance is a global leader in omnichannel customer experience, with India as a hub for Digitally Integrated Business Services. A market leader for over two decades, Teleperformance in India is the Digital Center of Excellence for CX Management, Back-Office services, and Transformation Solutions. India has the largest multicultural team of 90,000+ within Teleperformance , providing world-class contact center services to 200+ clients across industries. Empowering businesses to adapt to disruptive digital innovations, we enhance CX via latest technology and human touch.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


9, 10, 11, 13, 14, 15, 16, 17, 18/ Nov/ 2023


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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