KCS Group

Technical Support Executive   




  MindMedia Infotech Private Limited is looking for Technical Support Executive



Job Description

We are looking for an experienced and self-driven Technical Support Executive to join our team! If you are passionate about learning and gaining new skills in this field, don`t miss this opportunity!

Candidate should be Any Graduate with minimum 6 months of experience in Technical support OR 12 months in customer care support. Must have good knowledge on Modem, Router, OS, IP address. Good understanding of web Services, API, IP based protocols and operating systems. Knowledge of Antivirus, Office & Email related issues.

Takes ownership of each customer`s case and works towards resolution of the issue by looping in support at various levels.
Lan, WAN, ISP manage DVR Manage Printer configuration, Windows 7, 10, Mac OS.
Ensures timely and accurate resolution of problems to avoid customer business impact.

Roles & Responsibilities-

Acts quickly to resolve customer issues in a way that retains trust and maintains delight.
Evaluate and prioritize customer support cases
Act as the primary liaison between company and your customers
Communicate and solve customers` problems via phone, email, live chat.
Act as a consultant and offers solutions for customers` problems
Track and manage your work record
Work with all internal groups, including support, sales, operations and consulting
Prepare accurate and timely reports
 

Work Experience

1 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Across India, Remote 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting


Company Info
MindMedia Infotech is a website designing, development and SEO company in India that makes your business more powerful on internet market. We provide you a most effective solution that is surely benefits to your organization. If you touch with us that is sure that you will grow up with your business because we are expert in web designing, development and internet marketing. Our team is very talented in their domains. They are totally dedicated to our organization.
 


Address


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Contact Number


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Referral Information


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