KCS Group

Technical Support Engineer   




  JoulestoWatts Business Solutions Pvt, Limited is looking for Technical Support Engineer



Job Description

We are hiring for our international client. The candidate should be ready to work on rotational shifts. Candidate should be Any Graduate with 0 to 5 years of work experience in Technical Support, Customer Service, Voice Support, Desktop Support, Troubleshooting. Must have excellent communication skills.

Key Responsibilities-

Responding to customer queries in a timely and accurate way, via phone
Responsible for delivery of software which may include new development, configuration maintenance and installation. Proactive approach to follow-up with customers for collecting payment for the provided solutions and services. Analyzing and reporting product malfunctions
Update our internal databases with information about technical issues and useful discussions with customers.
Should be interested learning new products.

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing excellent customer service support to customers during every single interaction. Resolving technical issues (hardware and software) from incoming internal or external businesses and end user`s contacts for the product (Laptops, Desktops, Printers etc.)

Interested candidates can directly call to 6363806715
Or can share CV to pradeep.s@joulestowatts.co
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Voice Support, Desktop Support, Troubleshooting


Company Info
The shifting paradigms of today s corporate world demand that businesses reinvent their Digital transformation strategy, Technology Experts with a strategic and proactive Solution management. JoulestoWatts delivers the best talent solutions, business and technology consulting with innovative models that address the industry. JoulestoWatts delivers client-focused, multi-disciplinary solutions to complex challenges and opportunities to achieve tangible and sustainable enterprise value through disciplined execution of tailored business strategies.

We apply analytical rigour to uncover insights that lead to smart decisions and use the best technologies and operational processes to bring innovation, growth and value to our clients businesses. Our focus is to engage the best talent in the Industry for client success. we recognise the inherent strengths of each individual and believe in investing in every employee. We believe that heterogeneous talent pool is a critical factor for the success of the organisation and draw upon the strengths of our employees from diverse backgrounds. JoulestoWatts is WeConnect certified organization.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


26/ Oct/ 2023


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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