KCS Group

Technical Support Engineer   




  IBM (India) Private Limited is looking for Technical Support Engineer



Job Description

As a Technical Support Engineer, you will be an integral part of our WW Support team. You will be supporting IBM QRadar - a Leader in Gartner s Magic Quadrant for Security Information and Event Management (SIEM)

You will gain exposure to a wide range of Security technologies, working with some of the world s top network and security experts, to expand your knowledge in the ever-expanding Cyber Security realm. You will find a challenging role with great personal rewards gained when assisting in solving mission critical situations for some of the largest multinational companies globally.

To succeed in this role, you must like being challenged. You must be able to understand extremely complex situations and have the ability to convey complex situations in simple terms. You should be as comfortable talking to an Engineer as to a CISO.

Technical & Professional Expertise

A passion for customer support with a customer-driven mindset - you are an advocate for Customers
Experience in Linux (preferably RedHat 8+) or UNIX Systems Administration
Experience in Network Administration
Experience in Windows Administration
Bachelor Degree in Cyber or Technical Field of Study.

Preferred Technical Expertise-

Experience with Security tools such as QRadar, Rational AppScan, Guardium, Trend Micro or McAfee ePO
Experience with firewalls and intrusion prevention/detection systems including the ability to demonstrate a mature understanding of networking best practices
Red Hat Admin and/ or OpenShift Certification
Working knowledge of Python.

Key Responsibilities:

Become a technical subject matter expert for our flagship product family of Qradar SIEM
Analyse customer problems and service requests and resolve them within agreed service levels
Use troubleshooting/ debugging techniques and tools to analyse technical problems
Engage development teams for issues that need a resolution through code fixes
Increase IBM s Self-Help knowledge base, by creating knowledge articles wherever needed
Provide feedback to the development team on product feature enhancements.
 

Work Experience

2 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, QRada, Network Security, Windows Administration, Troubleshooting


Company Info
IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
 


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Referral Information


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