KCS Group

Technical Support Representative (Remote)   




  Agiloft: Contract Lifecycle Management Software is looking for Technical Support Representative (Remote)



Job Description

Candidate should have 4-year college degree or equivalent with 1 to 2 years of experience in a technical support role
Excellent trouble-shooting and analytical skills, desire to solve problems and make things work
Must have excellent written and verbal English communication skills
Ability to interact politely with the occasional difficult customer
Ability to manage multiple tasks and set appropriate priorities

Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Good judgment, capacity to independently evaluate situations and identify the optimum course of action

Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities
Programming or IT/ System Admin experience is a plus
Experience with Linux, IIS, and MySQL a plus

Job Responsibilities-

Answer and respond to phone, email, and chat inquiries from our customers
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Assist with software installations
Follow all ticket SLA and notation departmental guidelines
Document issues, file and follow up on customer problem tickets
Work with the Engineering team to resolve customer problems
Learn our software product inside and out
Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel, and Salesforce
 

Work Experience

1 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Across India, Remote 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Java/ J2Ee


Company Info
Agiloft was named a Leader in the 2022 Gartner Magic Quadrant for Contract Life Cycle Management for the third year in a row. Contract Lifecycle Management (CLM) is one of the fastest-growing areas of enterprise sales, with a TAM projected to climb from $2B to $7B in the next 5 years. The Agiloft Contract Lifecycle Management platform has won dozens of awards, including the Editors Choice award from PC Mag, for the past five years in a row.

Agiloft has a highly differentiated value proposition which is uniquely appealing to enterprises: pre-built applications with a deeply configurable, no-code platform for integrated Business Process Management throughout an organization. Agiloft is pioneering the applied use of Artificial Intelligence to enable next-generation business commerce at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies.
 


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