KCS Group

Technical Support Consultant   




  Altera Digital Health Private Limited is looking for Technical Support Consultant



Job Description

Candidate should have experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc
Basic understanding of Windows Servers.
Exposure to interacting with international clients.
Hands-on experience in application/ product support.

Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
Has software support experience demonstrating troubleshooting / analytical skills.
Has understanding of software development life cycle.
Has with managing healthcare interfaces using HL7.
Has experience in troubleshooting performance-related issues.
Has experience in working effectively both in a team environment as well as independently.
Has good written and oral communication skills along with strong customer service skills.

Key Responsibilities: -

Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to train lower-level support on how to properly address customer or product problems.
Document issues and customer requests, following standard operating procedures and meeting SLAs.
Communicate with the product development department to improve on the current design or to identify possible problems with the design.
Stay abreast of current technology in products, design changes, and new products offered.
Position may require participation in after-hours and on-call support.
 

Work Experience

2 to 5 Years

Level

 Middle / Assistant Manager 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Desktop Support, Application/ Product Support, Software Support


Company Info
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise , Paragon , Altera TouchWorks , Altera Opal, STAR , HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
 


Address


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