KCS Group

Technical Support Associate   




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

Candidate should be Any Graduate/ Under Graduate with minimum 6 month of experience in chat process in previous role/s with excellent communication skills, written and verbal. Problem Solving Skills. Build a logical approach to address problems. Must have basic levels of computer proficiency. Working knowledge of MS Office applications like Word & Excel. Experience of working in live chat processes or customer services or Telecoms industry (desirable)

An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat channel. Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.

Strictly WORK FROM OFFICE ONLY
18 hours/7 days rotational shift
Immediate Joiners required
 

Work Experience

1 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech, M.Tech, MCA/PGDCA, BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, IT Helpdesk, Customer Support, Technical Helpdesk


Company Info
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)

Tech Mahindra s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)
 


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Referral Information


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