KCS Group

Technical Support Engineer (Remote)   




  Grey Orange India Private Limited is looking for Technical Support Engineer (Remote)



Job Description

Candidate should have 2-5 years of technical support experience in a similar kind of role.
Experience with database query patterns (MongoDB preferred)
Should have experience with REST APIs and Postman
Experience with the Google Cloud Platform or AWS
Experience with a scripting language (Shell, Python or JavaScript)
Experience with Monitoring Tools.

Proficiency in troubleshooting and supporting both Windows and Linux operating systems. Experience working on a CRM/ticketing tool like Jira, Zendesk, ServiceNow. Knowledge of basic networking concepts, IP addressing, DNS, DHCP, routers, switches, and troubleshooting network connectivity issues.

Database management:

Familiarity with database concepts and the ability to troubleshoot issues related to database connections, queries, and data integrity. Proficiency in using diagnostic and troubleshooting tools, such as system logs, event viewers, command-line utilities, and remote access tools.

Excellent oral and written communication skills in English.
Good analytical & Problem-solving skills
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Remote 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Application Support, Desktop Support, IT Service Desk, Software Support


Company Info
At GreyOrange, we develop leading-edge fulfilment technology that gets the right product to the right place at the right time. In todays age of immediacy, where customers expect to receive their order right away, retailers must take a completely new approach to compete. By leveraging AI, robotics, and machine learning, GreyOrange transforms how businesses fulfill orders and keep promises to their customers. GreyOrange is a global company with core operations in North America, Europe, India, and Japan.

GreyOrange technology specializes in bringing warehouses, distribution centres, and fulfilment centres into the future. Our AI-driven GreyMatter Fulfillment Operating System and Ranger robot series are a combined solutions that continuously prioritize decisions and workflows to efficiently orchestrate tasks, time and teams of people and robots for optimum performance across a distribution centre. Real-time data is fed into always-solving algorithms that calculate each next-best decision, whether solving for every-day performance or solving for peak period commitments.
 


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Referral Information


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