KCS Group

Technical Support Engineer   




  IBM India Private Limited is looking for Technical Support Engineer



Job Description

The IBM Spectrum Storage Software Support team is supporting complex integrated storage products end to end, including Spectrum Scale, Spectrum Fusion, Spectrum Insight, Elastic Storage Server. This position involves working with our IBM customers remotely, which are some of the world s top research, health care and technology providers. The candidates must be able to assist with operating systems (Linux), Distributed Files System, Storage and network integration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.

Technical & Professional Expertise-

Relevant University degree, ideally in Information Technology or Computer Science
At least 1- 2 years experience in Linux or UNIX Systems Administration and Network Administration
Professional experience with Software Support
Fluency in English - both verbal and written
Preferred Personal skills:
Excellent communication skills (both verbal and written)
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Strong customer driven focus
Good presentation skills
Ability to listen to clients and understand both situational and technical issues
Focused & Results orientated
Accuracy and attention to details

Preferred Technical & Professional Expertise-

At least 1- 2 years experience with Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS
RedHat, Openshift or Ansible
Object Storage and Cloud Storage

Job Responsibilities-

Provide remote troubleshooting and analysis assistance for usage and configuration questions
Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
Identify known defects and fixes to resolve problems
Develops best practice articles and support utilities to improve support quality and productivity
Respond to escalated customer calls, complaints, and queries
The job will require flexible schedule to ensure 24 7 support operations and weekend on-call coverage, including taking shift to cover North America working hours
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, Remote Support, Networking and Troubleshooting


Company Info
IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
 


Address


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Contact Number


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Referral Information


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