KCS Group

Technical Support Engineers   




  Cybage Software Private Limited is looking for Technical Support Engineers



Job Description

We are seeking a dedicated and technically proficient Support Desk Technician. The ideal candidate should have a strong background in support desk operations and possess scripting skills, particularly in PowerShell. This role will be responsible for providing top-notch technical support to our internal users while leveraging scripting abilities to streamline and automate routine tasks.

Mandatory Skills-

Provide exceptional technical support to end-users, resolving hardware, software, and network issues promptly and professionally. Respond to support requests via various channels (phone, email, chat) and prioritize them based on urgency and impact.
Utilize PowerShell scripting to automate repetitive tasks and improve efficiency within the support desk. Develop and maintain scripts for system administration, software deployment, and data management.
Collaborate with other IT teams to integrate automation solutions into the overall IT infrastructure.
Analyze and diagnose complex technical issues, identifying root causes and implementing effective solutions.
Conduct user training and create documentation to empower end-users to resolve common issues independently.
Assist in maintaining accurate hardware and software inventory records.
Adhere to security policies and procedures to ensure data protection and compliance with relevant regulations.
Participate in security incident response and remediation activities.

Nice to have:

Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Administrator Associate, or CompTIA Network+ can be advantageous.
Understanding of computer hardware components and the ability to perform basic hardware troubleshooting and upgrades.
Virtualization & Mobile Device Management (MDM) experience.
Understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and their integration with on-premises infrastructure.
Enhanced customer service skills to provide a positive and user-friendly support experience.
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, Powershell Scripting, Azure Cloud, Customer Handling


Company Info
Cybage is a global leader in the Digital Product Engineering Services space. We have a strong track record of over 27 years in offering the most comprehensive and prudent digital product engineering services to technology-led businesses around the globe. Our award-winning services cover the entire spectrum of a software or technology product life cycle (PLC) and the product revamp. One of the most exciting facets of our service offerings is that we deliver these services under the aegis of our proprietary ExcelShore platform. ExcelShore empowers our entire delivery ecosystem to internalize and practice a data-driven approach to deliver utmost satisfaction to our customers and a tangible ROI. ExcelShore has been conceived and developed over the last two decades of superior delivery excellence and profound thought leadership at work.
 


Address


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Contact Number


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