KCS Group

Technical Support Manager   




  CrowdStrike Holdings, Inc. is looking for Technical Support Manager



Job Description

Candidate should have a Bachelor s Degree or equivalent with 4 to 5 years of people management experience managing Enterprise Product Support team. Experience in a fast paced, high impact Technical Support environment supporting Global Customers. Must have customer-service oriented with a problem-solving attitude.

Should have outstanding verbal and written communication skills
Solid technical background with an ability to give instructions to a non-technical audience
Ability to analyze data/reports and take proactive actions
Proven experience demonstrating global cross-functional collaborations

Knowledge of enterprise web technologies, security and cutting-edge infrastructures
Project management experience, preferably on worldwide initiatives is a plus
Willingness to work in Shifts/Weekends depending upon business requirements

Key Responsibilities:

Lead the Support team, including oversight of support operations and escalation management.
Drive the importance of team work, continuous improvement and effective customer service ensuring they are the cultural cornerstones of the work environment
Deliver consistent Support Operational outcomes and implement corrective actions as required
Understand Business requirements and recruits, develops and builds a diverse customer focused technical talent

Collaborate effectively with peers and internal/external stakeholders for effective outcomes
Make timely decisions, often with limited information, based off a solid understanding of security principles, business requirements and best practices
Define, refine and implement processes, policies and systems with the goal of enhancing operations and delivering effective customer experience
Encourage knowledge sharing, innovation and own/contribute to improvement initiatives and projects
 

Work Experience

4 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Hardware/Networking 


Job Location
Bangalore, Pune, Mumbai 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Network Support, Product Support, Troubleshooting


Company Info
CrowdStrike Holdings, Inc. is an American cybersecurity technology company based in Austin, Texas. It provides cloud workload and endpoint security, threat intelligence, and cyberattack response services. CrowdStrike is the leader in next-generation endpoint protection, threat intelligence and response services. CrowdStrike_x001A_s core technology, the Falcon platform, stops breaches by preventing and responding to all types of attacks _x001A_ both malware and malware-free.
 


Address


Not Mentioned


Contact Number


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