KCS Group

Associate Technical Support   




  Tech Mahindra Limited is looking for Associate Technical Support



Job Description

Advance Excel with excellent knowledge in large volume data analysis for business insights
Must have atleast 1 year of hands on experience in SQL querying, Hive
Knowledge of data visualization tool like Tableau or PowerBI
Proven Powerpoint Presentation preparation skills

Basic understanding of Unix & Knowledge of Python is added advantage
Must have Excellent verbal and communication skills
Strong Process Oriented with an ability to handle multiple tasks

Shifts & Weekoffs-

Male - 8 AM - 11 PM (Any 9 hours rotational)
Female - 8 AM - 8 PM (Any 9 hours rotational)
6 days working and 1 rotational off

Job Responsibilities-

Enhancing existing data insights and updating overall reporting structure as per the requirements along with tracking and monitoring.
Providing robust automation to finalized reporting matrices with regularly updated data sets.
Manage Ad hoc data analysis requirement to design case study and derive insights for business objectives
Managing all the existing reporting requirements for business reviews and further enhancements
Building story lines based on Use Cases for effective member engagement to assist in Transactional/ Fraud Data submission
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Mumbai 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Software Support, Non Voice Process


Company Info
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)

Tech Mahindra s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)
 


Address


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Contact Number


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